Privacy Notice
Last Updated: November, 2023
Syntonym Limited (“Syntonym”, “we”, or “us”) provides solutions to enhance privacy protection in the visual data domain.
At Syntonym, we are committed to respecting and protecting your privacy. We want to be transparent about how we collect and use your personal data in providing our Website (https://syntonym.com). It is our responsibility to make sure you understand what data we collect and how we use it to serve you better.
This Privacy Notice describes our practices regarding the collection and use of your personal data and explains your privacy rights.
This Privacy Notice is intended to inform you about how we collect, use, disclose and store your personal data in our role as a data controller when you interact with or use our Website, including when you request a demo, join a waitlist or ask us to contact you.
With respect to our products/services, Syntonym’s customers typically act as data controllers and we process personal data on behalf of our customers, not taking an independent use of such data. Syntonym’s processing of personal data for the purposes of providing our products/services to customers is therefore not covered by this Privacy Notice.
We will from time to time update this Privacy Notice as we are constantly trying to improve our Website and products/services. We will post any modifications or changes to this Privacy Notice on this page.
Your Data
Read more about what personal data we collect and how we use them and how we keep your data secure.
What data we collect >>
- Personal data you provide to us
We collect personal data that you choose to provide to us, for example, on our “Request Demo” or “Join the waitlist” or “Let’s Connect” webforms. If you contact us through our Website, by filling out a webform, we will collect the following categories of personal data. This information is used to connect you with our sales team.
Identity Data: Name
Contact Data: Email, Other Professional Contact Information
Business Information: Name of Organization, Title/Position
How we use data >>
- Communicating with Syntonym's sales team
When you are contacting our sales team via the webforms, we use the data you provide to us for the purpose of processing your request and contacting you to assess whether our products/services will suit your needs.
The legal basis for this processing is your consent.
Who we may share your data with >>
- Syntonym Group sub-processor
Syntonim Bilisim Hizmetleri Ticaret A.S.
Purpose: Processing data in relation to your requests and other direct communications with the company
Data processing location: Turkey
Your personal data is processed by Syntonym’s employees. Syntonym ensures only authorized employees can access your data when necessary to carry out your communication request.
- Third-party service providers
HubSpot, Inc.
Purpose: CRM provider
Google Cloud EMEA Limited
Purpose: Email provider
How long we store your data >>
We will retain personal data only for so long as reasonably needed for the purposes described above and for a duration of three years following the last contact from you, unless a longer retention period is required by law.
How we keep your data secure >>
The security of your information is important to us including your personal data collected via our Website. We have implemented reasonable security measures to protect your data, both during transmission and once it is received. Syntonym uses appropriate technical, organizational, and administrative security measures to protect any personal data that we store from loss, misuse and unauthorized access, disclosure and destruction. We restrict access to your data and ensure only employees who need to know that information to provide our products/services to you have access to your personal data. We update and test our security on an ongoing basis. We also train our employees about the importance of maintaining the privacy and security of your personal data.
Your rights >>
You retain full rights on your data. You can, at any time, withdraw your consent and ask to no longer receive communications relating to our products and services.
You may also request information about the following:
- The purpose of processing your personal data,
- The categories of personal data collected and processed,
- Who else outside Syntonym’s organization might have received your data from Syntonym,
- What the source of the data was (if you didn’t provide it directly to us),
- How long personal data will be stored.
Under certain conditions, you also have the right to:
- Correct (rectify) your data if the data is inaccurate, and if it is incomplete, you have the right to complete the data,
- Request Syntonym to delete your personal data,
- Lodge a complaint to the appropriate data protection authority if you have concerns about how Syntonym processes your personal data
If you have any questions, concerns, complaints, or would like to exercise your rights, please contact us at privacy@syntonym.com.
Cookies
Read more about what cookies we use, why we need them and how you can disable them if you want to.
What are cookies? >>
Cookies are small data files stored on your browser or the hard drive of your computer, smart phone, tablet or other electronic device by a website. Cookies are used to make websites work and to collect information about how you navigate the website. Cookies contain information that is transferred to your device’s hard drive and some cookies may collect certain information about you.
Cookies we use >>
Like most other websites, our website uses cookies to provide you with a good experience when you browse our website and allows us to improve our website.
Our Website may collect certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, the region or general location where your device is accessing the internet, the type of your browser, operating system and other usage information about your use of our Website, including a history of the pages you view. We use this information to provide you with a more personal and interactive experience on our Website.
We may use both session cookies which expire once you close your web browser; and persistent cookies which stay on your computer or mobile device until you delete them. We may use both first-party cookies which are served directly by us to your computer or mobile device; and third-party cookies which are served by our service providers on our Website.
How we use cookies >>
Essential Cookies
These cookies are essential to enable visitors to use some of our Website’s features.
For example, these cookies help the content of the pages the visitor requests to load quickly.
Functionality Cookies
These cookies allow us to remember choices visitors make when they use our Website. These provide a more personal experience and avoid having to re-enter preferences every time a visitor visits our Website.
For example, remembering language preferences and changes made to other customizable parts of our Website.
Analytics & Performance Cookies
These cookies are used to collect information about traffic to our Website and how visitors use our Website. The information collected via these cookies does not directly identify any individual visitor, however, it may render such visitors indirectly identifiable. The information collected is aggregated – it includes the number of visitors to our Website, the websites that referred them to our Website, the pages they visited on our Website, what time of the day they visited our Website, whether they had visited our Website before and other similar information.
We use this information to help operate our Website more efficiently, monitor the level of activity, analyze trends and gather broad demographic information that assists us in identifying visitor preferences.
We use Google Analytics for this purpose. You can find more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
You can find more information about the individual cookies we use and the purposes for which we use them below:
Cookie Name / Provider: Calendly
Cookie ID: __cfruid
Category: Functionality
Purpose: We use Calendly so you can book meetings easily through our website. The Calendly cookie allows you to schedule a meeting with us and add events into your calendar.
Cookie Name / Provider: Calendly
Cookie ID: __cf_bm
Category: Functionality
Purpose: This cookie is used to distinguish between humans and bots.
Cookie Name / Provider: Universal Analytics (Google)
Cookie ID: _ga
Category: Analytics
Purpose: These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
Cookie Name / Provider: Optanon Consent
Cookie ID: OptanonConsent
Category: Essential
Purpose: This cookie is set by OneTrust cookie consent solution. The cookies are used for storing the information about the user’s consent based on which the cookies will be set on the browser. This is opened when you click schedule a call on our website which uses Calendly.
- How to block cookies
Many browsers are set to accept cookies until a user changes their setting. You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, if you use your browser settings to block all cookies including essential cookies you may not be able to access all or parts of our website.
For more information www.allaboutcookies.org provides further information about cookies and how to use settings to manage them on different types of devices.
Contact
Read more about how you can get in touch with us to discuss privacy matters.
This Privacy Notice is intended to provide you with information about what personal data we collect about you and how it is used. If you have any questions, please contact us at privacy@syntonym.com.
